IT Helpdesk Professional 

Photo by nyul/iStock / Getty Images

Job Type

  • Full Time
  • Onsite
  • Evening Shift

Start Date

  • Immediately

LOCATION

  • Oklahoma City, OK (Tinker Air Force Base)

Job Description

  • Open, close, track, and manage trouble tickets utilizing customer specified ticket management system.
  • Receive, analyze, resolve, direct, and document customer problems according to prescribed procedures.
  • Reset customer computer passwords, terminals, printers, controllers, and perform network functions.  Assist customers in resolving Microsoft Windows and application related processing issues.
  • Monitor multiple processing environments simultaneously using government provided software monitoring tools.  Assist customer in the use of commercial-off-the-shelf (COTS) executive support software packages.
  • Attempt to resolve all customer computing issues/problems at his/her level and be able to escalate matters beyond his/her control to the appropriate technical support staff and application specialists for resolution assistance.
  • Practice proper telephone etiquette and be able to receive, route, and setup conference calls between customers and higher tiered specialist.
  • Assist the customer in all actual or simulated continuity of operations (COOP) Exercises.
  • Identify, track, account for, and properly maintain usage records and shall properly store all classified materials.
  • Support pre and post production customer support requirements as implemented.

Requirements

  • 2+ years networking experience, including help desk and troubleshooting
  • Experience in providing technical customer service 
  • Highly organized and able to self-manage
  • Excellent written and oral communication skills
  • Ability and passion to learn new technology
  • Experience in Windows environments

Preferred

  • Certifications: A+, Security+

Clearance requirement

  • Secret

Contact Us to Apply